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Refund Policy

We would like to say a big “Thank you”!

We “think client” with every step we take to ensure the best customer experience. Nothing beats having a satisfied Millenials Trends customer and we continue to strive for the best shopping experience. Let us make it right for you.

Refund Policy

Our returns policy allows returns up to 7 days as of the date of receipt

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Purchase of sale items and selected promotional discounts are final and cannot be refunded.

Exchange Policy

We regret that we do not accept exchanges to other color/designs/sizes currently. If your desired size or color is no longer available at the store, you may contact Customer Care team and it will be processed for online store credits* within 14 business days. Instead, we welcome you to repurchase the item(s) in your desired size or style once your store credit is issued. We will provide you with a store credit for full priced items only where: 
*Purchase of sale items and selected promotional discounts are final and cannot be refunded.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Faulty Items

Should you receive a faulty item, please take a photo of the item which clearly displays the damage and send the photo to our Customer Care team along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to inform the outcome.

Wrong or Missing Items

Upon receiving your order, please check the delivered items thoroughly. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email our Customer Care team within 2 days of delivery. Please include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

Please provide the following information:

  • Photo or video of the item which clearly indicates the faulty item (if applicable),
  • Description of faulty/wrong/missing item (if applicable),
  • Proof of Purchase,
  • Order Number

and send to our Customer Care team.

How do I Know Whether the Refund is Approved?

We will notify you of the approval or rejection of your refund. If the refund is approved, your refund will be processed and store credit will be issued to you within 14 business days.

Reserved Rights Regarding Refunds

Millenials Trends reserves the right to solely define and limit, refuse, and/or reject refunds from customers at any time due to:

An irregular or excessive returns history indicative of “wardrobing;”

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

Potential fraudulent or criminal activity.

Similarly, Millenials Trends reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Order Cancellations after Confirmation 
We try our best to pack your order(s) as soon as we get them to ensure item(s) been processed and delivered promptly. This means we are unable to amend or cancel any orders after confirmation but we can try to make things right for you. Please contact our Customer Care team.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.